Client Service Admin
Remote
Full Time
SubroIQ
Entry Level
ARMStrong Receivable Management is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Altus Receivables Management, Amalgamated Financial Group, Brown & Joseph, Paragon, and SubroIQ, each a powerhouse in its own right, providing specialized expertise in debt management and financial services.
SubroIQ is seeking a Client Services Admin as we continue to grow our team! This position electronically reviews insurance policies and claims to identify balances due from policyholders. They also perform daily problem-solving on previously billed invoices and support the internal recovery department.
Job Responsibilities:
SubroIQ is seeking a Client Services Admin as we continue to grow our team! This position electronically reviews insurance policies and claims to identify balances due from policyholders. They also perform daily problem-solving on previously billed invoices and support the internal recovery department.
Job Responsibilities:
- Serve as the main point of contact for assigned clients.
- Respond promptly to client inquiries via phone, email, or portal.
- Provide regular updates on the status of subrogation claims and recovery efforts.
- Build and maintain strong client relationships to ensure retention and satisfaction.
- Open and assign new subrogation claims in the company’s case management system.
- Review incoming claims for completeness and accuracy before processing.
- Coordinate with adjusters, investigators, and legal teams to gather required documentation (police reports, repair invoices, photographs, witness statements, etc.).
- Maintain detailed, accurate notes in the claim management system for all client communications and claim actions.
- Ensure that all required claim documents are uploaded, organized, and easily accessible.
- Track key deadlines to ensure timely filing, follow-up, and closure.
- Monitor the progress of recovery efforts and communicate developments to clients.
- Assist in negotiating settlements with responsible third parties or their insurers (when within authority).
- Support the collections team in tracking payment receipts and reconciling accounts.
- Positive attitude and willingness to learn
- Strong attention to detail and the ability to problem-solve complex situations
- Above-average communication and organizational skills are required. There may be interaction with the client’s employees.
- Good typing skills are a must. Ability and judgment to apply processes and procedures and to operate varied equipment.
- Must be self-motivated with the ability to generate imaginative work or ideas that affect simple, routine activities
- Salary is $18-20 per hour (DOE)
- Minimal cost to the employee for employee health care benefits, including Medical, Dental, Vision and Supplemental insurance coverage
- Paid Time Off – Employees accrue 18 days in their first year!
- Paid Holidays – (9) total
- 401(k) plan with 100% employer match
ARMStrong Receivable Management is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
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