Client Services Specialist

Remote

Full Time

Altus

Mid Level

ARMStrong Receivable Management is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Altus Receivables Management, Amalgamated Financial Group, Brown & Joseph, Paragon, and SubroIQ, each a powerhouse in their own right, providing specialized expertise in debt management and financial services.

Altus Receivables Management is seeking a Client Service Specialist as we continue to grow our team! Client Service Specialists are responsible for supporting and servicing clients for all services and products Altus offers. Your primary focus will be supporting clients in day-to-day relationship communications, to include, but not limited to collections placements, status updates, account reports, accounting support, technological needs assessment and additional services identification when appropriate.

Job Responsibilities: 

Act as the primary point of contact for day-to-day client relationship communications.
Support clients with collections placements, status updates, account reports, and accounting needs.
Conduct technological needs assessments and identify opportunities for additional services.
Reduce ambiguity, improve comfort, and provide multiple access points between Altus and our clients, ensuring clients feel supported and prioritized.
Increase customer satisfaction, and drive growth.
Collaborate with internal teams to ensure seamless client experiences.
Address and resolve client inquiries with accuracy and efficiency.
Maintain accurate client records in Salesforce and other systems as required.
Participate in client meetings via Zoom, MS Teams, or in person, as necessary.
Travel as required to support client relationships or attend business functions.
Align with Sales in day-to-day client management for strategic and key client accounts in a complementary manner without duplicating efforts or unintentionally driving conflicting objectives.

Job Requirements:

Collection experience is REQUIRED
Advanced proficiency with Microsoft Office Suite
Salesforce experience is REQUIRED
Strong business math skills
Effective written and oral communication
Hours are 7-4PST with the possibility of 6-3PST after training.

Compensation and Benefits:

Benefits package with health, dental, vision, life and disability coverage options
401(k) retirement plan option with company matching
Generous paid time off policy - start with 18 days per year
Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice
Salary plus potential quarterly bonuses

Armstrong Receivable Management is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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